Work-from-home Customer Support – French Speaking

TalentPop

With years of experience growing a handful of brands in the E-Commerce space, we ran into the same problems that thousands of brands deal with on a daily basis. It’s hard enough to create a winning product and grow a successful brand, but it’s even more difficult to learn how to build a team.
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As our brand's sales grew from scaling our marketing efforts, we found that there was just not enough time in the day for us to keep up with all of the work that needed to be done. So we did what most brands do… and started trying to hire. We tried to build our team locally, but it was quickly becoming costly and difficult to remain profitable during our startup phase… We tried to allocate time to interviewing as many people as we could, but we just didn’t have the time to do so… And building out training material to get this new team member up to speed was just another project on the list of to do’s… It was unsustainable, and we were struggling…
Website: http://talentpopapp.com/

TalentPop App

Work-from-Home Customer Support – French Speaking

About the job

Are you fluent in French and English? Do you enjoy helping people and finding solutions? Join our remote team and make a real impact by providing friendly, helpful support from the comfort of your home.

What You’ll Do

As a Customer Support Representative, you’ll be assisting French-speaking customers via calls, chat, and email. You’ll answer questions, solve problems, and make sure each customer leaves the conversation feeling heard and helped.

Your Main Tasks
 

  • Provide support in French and English through voice and chat Work-from-Home Customer Support – French Speaking

  • Help troubleshoot customer issues quickly and kindly

  • Personalize each interaction to make customers feel valued

  • Collaborate with your teammates for smooth, consistent service

  • Share feedback to help improve how we do things

What You’ll Need
 

  • At least 1 year of remote/online customer service or call center experience

  • Experience with bilingual customer support is an advantage.

  • Fluent in written and spoken French and English

  • Great communication and problem-solving skills

  • Familiarity with tools like Gorgias, Zendesk, Shopify, or similar is a bonus

  • Calm under pressure and focused on solutions

  • E-commerce or CRM experience is a plus

Work-from-Home Requirements
 

  • A personal computer/laptop (at least i5 processor)

  • Reliable internet with 15 Mbps+ download/upload speed

Perks & Benefits
 

  • Competitive salary with regular performance reviews

  • Paid time off to rest and recharge

  • Monthly health stipend

  • Bonuses based on performance

  • 100% remote work – no commute, ever!

Why You’ll Love Working with Us

We’re a growing company that values people—not just metrics. If you’re ready to grow your career, make customers happy, and work with a team that truly supports you—we’d love to hear from you.

 

Apply today and let’s make great things happen together! : LINK

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